Terms & Conditions

Our terms and conditions

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SITE CLEARANCE

TREE PRUNING

REMOVAL OF DISEASED TREES

TERMS AND CONDITIONS FOR OUR BUSINESS CLIENTS

1. Definitions and Interpretations

1.1 “Agreement” shall mean these agreed Terms and Conditions for the provision of Services.

1.2 “Arbitrator” shall mean the person or body appointed to settle a dispute between the Supplier and the Customer.

1.3. “Customer” shall mean the person or organisation that orders the Services from the Suppliers.

1.4 “Order” shall mean the formal acceptance of the Proposal by the Customer.

1.5. “Proposal/Quotation” shall mean the written statement of the Service that the Supplier offers to the Customer.

1.6 “Services” shall mean all Services supplied by the Supplier in the course of this Agreement.

1.7 “Supplier” shall mean the party contracted to provide the Services under this Agreement.

1.8 Terms and Conditions” shall mean this agreed written contract between the Supplier and Customer.

1.9 “Works” shall mean the work carried out as part of this Agreement and the physical location of the work being carried out.

1.10 Unless the context otherwise admits words importing one gender shall include all other genders and words importing the singular shall include the plural and vice versa.

1.11 Reference to any statutory provisions in this Agreement shall include any statutory provisions, which amends or replaces it.

2. Introduction

2.1 No addition, alterations, substitution or waiver of these terms and conditions will be valid unless expressly accepted in writing by the Supplier or a person authorised to sign on the Supplier’s behalf.

2.2 Nothing in these Terms and Conditions shall affect the Customer’s statutory rights.

3. Proposal

3.1 The Proposal given on or attached to these Terms and Conditions will only remain valid for a period of 30 days.

3.2 The Proposal must be accepted by the Customer in its entirety and without modification.

3.3 Acknowledgment and acceptance of this Proposal is made by the Customer placing an Order within the period specified in paragraph 3.1 above, at which time the Customer will be bound by these Terms and Conditions. Such contract is hereinafter referred to in these terms and Conditions as “an order”.

3.4 An Order is only accepted once the Supplier confirms acceptance to the Customer in writing.

3.5 The Supplier reserves the right to refuse and Order.

4. Services Specification

4.1 The Services provided by the Supplier to the Customer are those detailed in Schedule 1 of these Terms and Conditions.

4.2 If the Customer wishes to vary any of the Services provided the written consent of the Supplier must be obtained. The Supplier must be informed in writing within 14 days of acceptance of the Order of any changes, alterations, reductions or cancellations.

4.3 The Supplier reserves the right to make additional charges for any agreed written variation to Schedule 1 of these Terms and Conditions.

4.4 Any description, promotional material, drawings or sketches provided by the Supplier or third parties are illustrative purposes only and to provided an outline of what will be provided, unless agreed in writing between the parties.

4.5 The Supplier will begin delivering the Services at the time and date specified in Schedule 1 of these Terms and Conditions. The Supplier reserves the right to vary the time and date, and shall inform the Customer of any variation.

4.6 The start date for delivery of the Services is an estimate only and is not guaranteed by the Supplier. The start date shall not be of the essence in this Agreement.

4.7 The Supplier shall not be liable for any costs; damages or losses caused either directly or indirectly by any delay in delivering the Services to the Customer.

5. Price

5.1 The price for the Services provided is inclusive of Value Added Tax (VAT) and such other charges that may apply.

5.2 If the rate of VAT increases between the date of the Order and the date of delivery and/or completion the Supplier will add the necessary additional amount of value added tax to the price of the Services.

5.3 If the price of the Services increases for any other reason between the date of the Order and the date of completion the Supplier will notify the Customer of this.

6. Payment

6.1 Unless otherwise stated in the Order payment for the Services comprises in each Order shall become due 14 days before delivery/day of delivery/14 days after delivery.

6.2 The Supplier will be entitled to claim all additional costs (including, but not limited to legal costs) incurred in obtaining payment from the Customer where the Customer is late paying the Supplier.

7. Supplier Obligations

7.1 The Supplier will carry out all works in accordance with the Proposal and subsequent order.

7.2 The Supplier may where necessary sub-contract parts of the Works to suitably qualified sub-contractors. The Supplier will inform the Customer in writing prior to appointing the sub-contractor. Such written notice to the Customer will provide full details of the proposed sub-contractor.

7.3 The Supplier will comply with all relevant health and safety regulations, including (but not limited to) site safety and personal safety of employees, contractors and visitors.

7.4 The Supplier will at all times hold appropriate and valid insurance, including public liability insurance.

7.5 The Supplier shall ensure that all Works are carried out with reasonable care and skill and to a reasonable standard.

7.6 The Supplier shall ensure that where required all relevant codes of practice are complied with.

7.7 The Supplier may at any time refuse or withdraw direct access to the Works where required for health and safety reasons.

7.8 If during the Works any issues are found that require additional time or materials and this causes an increase in costs the Supplier will send the Customer a further Proposal giving details of the extra costs and will only proceed with the Works once the Customer’s written acceptance has been received.

7.9 Depending upon the nature of the Services provided, the Works may be weather dependent. Wherever possible the Supplier will seek to minimise any delays or disruption caused by inclement weather.

8. Customer Obligations

8.1The Customer will permit the Supplier access during normal working hours to undertake the Works and outside working hours where agreed.

8.1 The Customer will obtain all consents, licenses and permissions from landlords, local authorities and others, which are required before the Works can commence and in a timely manner so as not to delay the works.

8.3 The Customer shall only access the immediate area of the Works with the Supplier’s express permission.

8.4 If the Customer does access the Works they (and any third party under their control) shall observe all relevant health and safety regulations and follow the advice and directions of the Supplier at all times.

8.5 The Customer shall ensure that the Works area is not used until the Works are completed.

9. Warranties and Guarantees

9.1. In addition to any statutory rights the Customer has as a consumer, the Supplier warrants that the Services supplied and used will be free from defects.

9.2 The Supplier warrants that the Works will be carried out using all reasonable skill and care.

9.2 If the Services provided by the Supplier are found to be defective and the Supplier shall at their discretion re-perform the Services or refund all or part of the monies paid by the Customer.

10. Exclusions

10.1 The Supplier does not exclude liability for death or personal injury.

10.2 The Supplier shall not be liable for any direct loss or damage suffered by the Customer, howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise in excess of £1,000.00.

10.3 The Supplier shall not under any circumstances be liable for any indirect or consequential loss however caused whether by negligence, breach of contract, misrepresentation or otherwise.

10.4 The Supplier or the Supplier’s insurers shall not be liable or investigate any claim for loss unless the Customer provides written notice within 14 days of its occurrence and gives the Supplier or the Supplier’s insurer every facility to investigation such occurrence.

10.5 The Supplier shall not be liable to the Customer for damage caused by the Customer or any third party failing to follow instructions given by the Supplier.

11. Indemnities

11.1 The Supplier undertakes to indemnify and hold the Customer harmless against all claims, proceedings, costs, expenses, damages and fines arising from the Supplier’s negligent performance, breach or failure to perform its obligations under these Terms and Conditions.

11.2 The Customer will indemnify the Supplier against all claims, costs, damages or fines the Supplier may incur arising from the Customer’s breach of its obligations under these Terms and Conditions.

11.3 Cutting down trees is a criminal offence. Upon instructing us to complete any work or accepting a quotation (either verbally or written) our client must take full responsibility for, and indemnify us against all fines and costs arising from a breach of any planning restrictions, tree conservation or preservation orders.

12. Complaints

12.1 The Supplier aims to provide a high level of service. If the Customer has an enquiry or complaint regarding the Services provided by the Supplier the relevant parties within the Supplier should be contacted immediately. See Schedule 1 for contact details.

13. Arbitration

13.1 Where the parties to this Agreement are in dispute for a period of more than 30 days and cannot resolve the dispute either party may refer the dispute to arbitration as detailed below.

13.2 The parties to this Agreement agree that a trade body that offers such a relevant service shall act as Arbitrator in the event of an unresolved dispute being referred to them.

13.3 The party referring the dispute to the Arbitrator shall inform the other party in writing at the same time as referring the dispute.

13.4 Both parties will continue to operate and honour the terms of this agreement while the arbitration process is ongoing.

13.5 The decision of the Arbitrator is final and binding on the parties unless the decision is overruled in further arbitration or in a court of law.

14. Cancellation

14.1 The Customer may cancel the Order by giving the Supplier written notice of cancellation within 14 days of the Order having been made.

14.2 The Supplier reserves the right to retain the amount of £50.00 to £250.00 for the sum of £1,000.00 in total of purchase order. For any value over £1,000.00 then a sum of ten percent of the total amount already incurred in respect of the Order.

14.3 Any balance owed to the Customer will be refunded within 30 days without any further retention.

14.4 If the Customer does not notify the Supplier within the time period stated in paragraph 14.1 above any monies paid by the Customer will be retained in full by the supplier.

15. Termination

15.1 Either party may terminate this agreement immediately in the event that:

15.1.1 Either party commits a serious, grave or material breach or persistent breaches of this agreement including non-performance, default or neglect of its duties, responsibilities and obligations under this agreement, and

15.1.2 Such breach remains un-remedied for a period of 30 days from written notice given by the other party specifying the breach and requiring its remedy.

15.2 Furthermore this agreement may be terminated in the event that:

(a) Either party is unable to pay or has no reasonable prospects of paying their debts the amount or aggregate amount of which equals or exceeds the bankruptcy level within the meaning of the Insolvency Act 1986, or

(b) Being a company becomes subject to an administration order or goes into liquidation, (other than for the purpose of amalgamation or reconstruction), or

(d) Ceases or threatens to cease to carry on business, or

(e) Makes any voluntary agreement or enters into a compromise for the benefit of its creditors, or

(f) The Customer fails to payment in accordance with the terms of this agreement.

15.3 Any termination of this agreement shall be without prejudice to any rights accrued in favour of either party in respect of any breach committed prior to the date of (or giving rise to) such termination and to those provisions of this Agreement which are by their construction intended to survive such termination.

16. Notices

16.1 Any notice given by either of the parties under this Agreement shall be served on the other party and addressed to that party’s signatory by email, personal delivery, pre-paid recorded delivery, first class post, or facsimile transmission to the receiving party.

16.2 Any such notice shall be deemed to be effectively serves as follows:

16.2.1 In the case of service by prepaid special delivery or first class post 48 hours after posting.

16.2.2 In the case of service by email, or facsimile transmission on the next working day.

17. Force Majeure

Neither party shall be liable for delay or failure to perform any obligation under this Agreement if the delay or failure is caused by any circumstances beyond its reasonable control, including but not limited to Acts of God, war, civil disorder or industrial disputes. If such delay or failure continues for a period of at least Sixty (60) days the party not subject to the force majeure shall be entitled to terminate this Agreement by written notice to the other.

18. Waiver

Failure by either party to enforce any accrued rights under this Agreement is not to be taken as or deemed to be a waiver of those rights unless the waiving party acknowledges the waiver in writing.

19. Assignment

Neither party may assign their rights under this Agreement without the prior consent in writing of the other party.

20. Severance

The paragraphs, sub paragraphs and clauses of this agreement shall be read and construed independently of each other. Should any part of this Agreement or its paragraphs, sub paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub paragraphs and clauses.

21. Entire Agreement

This Agreement sets out the entire agreement and understanding of the parties and is in substitution of any previous written or oral agreement between the parties.

22. Jurisdiction

These terms and conditions shall be construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English courts.

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Removal of Eucalyptus tree

"Prompt attention to my enquiry! Workforce was very pleasant and courteous. The tree was removed with great care to the surrounding area. All rubbish removed. I would use Arb-Core again and would recommend them to my friends."

- A customer 23/04/2013
Fast and efficient

"Our large horse chestnut needed its crown reduced. A fair price was agreed within two hours of my initial phone call and a few days later the team arrived. The crown was not only reduced but carefully shaped as well. I was left with those parts worth me changing into logs and rest chipped. The team cleared up after themselves and left my garden clean and tidy. Would not hesitate to recommend Arb-Core to a friend."

- A customer 27/03/2013
Efficient workforce

"From assessing the work to be done, both removing dead parts of a large cedar tree and removing two cherry trees, to finishing the work took only a few days. The team turned up to work as agreed and left the area tidy, I would recommend them highly."

- A customer 05/03/2013